For all enquiries, please contact subscriptions@umco.com.au

Refund policy

Please read the following Refund Policy carefully before placing Your Order. This Policy contains important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.

1. Change of Mind Returns
(a)    To the full extent permissible under Australian Consumer Law, WellBeing Shop does not provide Change of Mind Returns for any products listed on wellbeingshop.com.au.
 
2. Problems with your goods – contacting us

(a)    Should you have an issue with goods sold by wellbeingshop.com.au (not third-party seller) you may use the form on the “Contact us” page to notify us of any issues and we will investigate it accordingly. Depending on the nature of the issue, we may ask that you post or return the item back to us so we may inspect the goods or refer it onto a third party including a third-party seller for inspection. The cost of returning the goods to us will be at the buyer’s expense.
(b)    If your goods is still covered by a valid manufacturer warranty, we recommend that you contact the manufacturer in relation to any fault or defect at first instance..
(c)    Once an item is returned, we will either inspect your goods and investigate any claimed defect or in some cases, send the goods to third parties for assessment and/or repair. Where applicable we provide a remedy in relation to your goods.  If it is determined by us or the third party seller that there is an issue with the goods, we may at our discretion offer to fix the product or if that is not possible then we may at our discretion offer the buyer a exchange or refund.  If   the product was offered by a third party seller, it is up to them what options they will offer. We are not liable to fix, exchange or refund any products sold by third party sellers.
(d)    Where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
(e)    Refunds will be issued using the payment method used for purchase. If you have an account with us, store credits will be issued to the account used to purchase the goods.
(f) We aim to process refunds and replacements within 30 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
(g) In the case of goods and/or services redeemable through a third-party provider, the refusal of a refund or Store Credit does not prevent you from seeking a refund directly from the provider.
 
3. Defective Goods
(a)    All goods sold on wellbeingshop.com.au (whether by us or an independent Seller) come with guarantees that cannot be excluded under the Australian Consumer Law. Where appropriate, you are entitled to a replacement for or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We are not liable for any special, indirect, exemplary, incidental, consequential or punitive damages or any damages whatsoever from improper or misuse of the goods.
(b)    Any product warranty given by us will apply in addition to other rights and remedies you may have under the Australian Consumer Law.
(c)    Goods that you purchase from our site (including Seller goods) may contain warranty documents on or inside the packaging provided by the manufacturer of the product. Any such warranty documents are prepared by WellBeing Shop and  . some warranty documents provided by the manufacturers of imported goods and the contents may not apply in Australia. You should contact the manufacturer identified on the warranty document to determine whether or not the warranty applies to the goods in Australia and, if so, how you should go about making a claim under such a warranty.

Specific terms relating to all 2023 subscription offers containing Bonus Product pyjamas:

  • All promotions and Bonus Product offers are subject to their own additional specific terms and conditions as provided by Universal Media Co from time to time.
  • RRP: Occi O Pyjama sets have an RRP of AUD$159.00
  • Returns: The Bonus Product pyjama set is not transferable and not redeemable for cash or travellers cheques.
  • Refunds for Subscription Offers: If you would like to return or refund all or part of your subscription offer at any time, your refund value will be less the RRP of the Pyjama set, if it is not returned as well in re-saleable condition. If you are unable to return the bonus product or it is not in saleable condition upon its return; the value of any available refund will be reduced by the value of the gift or bonus. The return of the Bonus Product will be at the subscribers cost and responsibility and should be sent via trackable post.
  • Offer Expiry Date: All subscription offers have an expiry date. In order to receive the pyjama set we will need to have received your order and payment by the advertised expiry date. You will therefore need to take in to account that post may take a few days. If your payment is via cheque, your cheque will also be required to be cleared.
  • Limited Stock: Pyjama sets incorporated into subscription offers are only available while stocks last and may be substituted for other products of the same value if stock is no longer available.
  • Delivery: If you are entitled to a pyjama set with your subscription, please allow 4-6 weeks for separate delivery.
  • Delivery Address: When you are purchasing your subscription offer, it is your responsibility to check that your personal details and the delivery address is correct. Universal Media Co can’t be held responsible if the pyjama set is delivered to the wrong address incorrectly entered by you.
  • Australian Post Tracking: Delivery will only be made via trackable Australia Post to the address specified. Universal Media Co will not be responsible for or replace lost or stolen items once the order has been confirmed as having arrived.
  • More information: If you have a question that we haven't covered, email us at subscriptions@umco.com.au and we will get back to you.